Welcome Short Message Service (WSMS)
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SaveWelcome Short Message Service (WSMS)
Stay connected with your roamers as they travel out of your market, and welcome inbound roamers when they enter your market with customer-specific mobile messages.
Missed Opportunities = Loss of Market Share
Caring for your customers by maintaining contact as they roam and attracting new subscribers who enter your market are some of the best ways to maintain and gain market share. But how can you accomplish this when subscribers are roaming in and out of your market? Contact us to learn more >
Syniverse’s Welcome Short Message Service (WSMS) keeps you a step ahead of the competition by providing a way to send customer-specific mobile messages to both inbound and outbound roamers. These personalized greetings provide roamers with useful, detailed, immediate information. The result? You stay closer to your customers while they’re away from home and communicate with subscribers who are visiting your markets, all while introducing both groups to your revenue-producing services. WSMS helps you:
- Reduce churn – Your customer’s satisfaction increases when you provide them with information that allows them to easily reach customer service if they’re having any difficulties making calls.
- Increase revenue and profitability from roaming subscribers – WSMS encourages subscribers to make calls while roaming by ensuring they understand dialing instructions. At the same time, you can use WSMS as a channel to up-sell roaming value-added services.
Greet Prospective Customers
Your SMS greeting opens the door to increased mobile usage for inbound roamers as they log onto the network. WSMS makes it possible to:
- Encourage roamers to select your network as their preferred provider
- Provide useful, customized roaming messages with advice about local transportation, businesses, entertainment and emergency assistance
- Give a direct connection to centers that provide additional information based on the subscriber's service selection
- Offer points to roamers as part of a loyalty program
Stay Connected to Your Customers
For outbound roamers, your SMS greeting bridges the communication gap with your subscribers while they’re away from home by sending them a customized roaming message when they register with a visiting network. With WSMS, you can:
- Tell outbound roamers which value-added services are available in their new location
- Provide advice about transportation services, businesses, emergency assistance, and local branches of businesses subscribers use in their home region such as banks
- Remind outbound roamers to use your value-added roaming service
- Provide a message advising callers of the status of the roamer
- Delivery of our WSMS is available to both GSM and CDMA operators for GSM-to-GSM roaming, CDMA-to-CDMA roaming and CDMA-to-GSM interstandard roaming
